Contract Services (AS4910 / AS4920)
We’ve delivered and governed some of the most complex automation programs in Australia and New Zealand, from both the client and vendor side. We understand where contracts commonly break down between builders, automation providers, and client-side integration responsibilities.
And we know how to lock in protections before they result in delays, cost blowouts, or both. We know how small oversights become major failures, and how to contain them before they do
We’ve supported national brands with contract development, vendor alignment, and scope clarity across base build, automation integration, and commissioning, using AS4910 and AS4920 frameworks
Why Clients Use This
- To secure vendor neutral governance before RFPs or scope negotiations
- To align technical scope with commercial protections
- To lock in deliverables, sequencing, and risk allocations before mobilisation
- To validate contract deliverables during program execution
- To prevent uncontrolled delays, scope creep, or shifting test obligations
What We Assess
- Drafting, review and governance of AS4910 and AS4920-based contracts
- Scope alignment between builder, integrator, and client teams
- Risk allocation and variation management strategy
- System testing clearly defined in contract, including factory, site, and user acceptance phases
- Clear sequencing across base build, automation, and go-live
- Dispute avoidance through commercial clarity and clear staging
Real Results
We’ve delivered and are actively governing contract structures across complex automation programs, including:
- A global luxury goods distribution centre with high-value intralogistics constraints
- A national retailer building a centralised automated distribution centre to replace multiple manual fulfilment sites
- A nationwide automotive parts distributor executing a staged build program across New Zealand and Australia
In each case, our governance has directly shaped contract outcomes, risk containment, and operational recovery:
- Prevented go-live delays by embedding a phased launch model into contract structure
- Contained variation risk through early sequencing, staged deliverables, and clear performance acceptance criteria
- Protected commercial outcomes for both client and vendor through structured governance and real-time enforcement
- Supported recovery and retesting after failed acceptance cycles without triggering capex overruns